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Everything you need to know about LicenseKeep and digital license delivery.
Frequently Asked Questions
LicenseKeep is a secure and automated license delivery platform that instantly assigns and delivers digital keys after successful payment. It ensures encrypted storage, real-time stock management, and seamless integration with your store, providing a fast, reliable, and professional experience for both merchants and customers.
What is LicenseKeep?
LicenseKeep is a secure digital license management and auto-delivery platform designed for businesses that sell software keys, gift cards, and other digital products. It automates the entire process of storing, assigning, and delivering license keys after successful payment, helping store owners save time and eliminate manual work.
How does digital delivery work?
All products are delivered digitally. After completing your purchase, your key will be sent instantly to your email and will also be available in your licencekeep account dashboard.
How does digital delivery work?
Once a customer completes a successful payment, LicenseKeep automatically verifies the order and instantly assigns an available license key from your stock. The system then delivers the key securely via the order confirmation page, email notification, or customer dashboard, ensuring a smooth and fully automated delivery experience.
When will the customer receive the key?
In most cases, customers receive their license key instantly within seconds after payment confirmation. If a payment requires manual review or is marked as pending by the payment gateway, delivery will occur immediately once the order status is approved or completed.
Is LicenseKeep secure?
Yes, LicenseKeep is built with strong security practices including encrypted license storage, secure API communication, order validation checks, and protection against duplicate delivery or fraud attempts. Your license inventory and customer data remain protected at all times.
Do you offer refunds for unused licenses?
Refund policies depend on your store’s terms, but LicenseKeep provides delivery tracking and activation monitoring to help you determine whether a key has been delivered or used before processing a refund decision.
What happens if stock runs out?
If your license stock reaches zero, LicenseKeep can automatically prevent overselling and optionally mark the product as out of stock. You can also receive low-stock notifications so you can refill inventory before it runs out completely.
Can I manage wholesale or bulk license orders?
Absolutely. LicenseKeep supports bulk license allocation for wholesale customers, allowing multiple keys to be delivered in a single order. The system automatically assigns the correct quantity based on the order details, making it ideal for resellers and high-volume digital product sellers.
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